Refunds are only available for new, unused devices purchased on www.e10-labs.com, www.e1011labs.com, or in-person directly from E10 Labs and must be returned directly to E10 Labs within fourteen (14) days of receipt. If the tamper-proof seal is broken, a refund cannot be honored.

Devices purchased through an authorized E10 retailer will not be refunded by E10 Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.

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